Shipping Policy

Last Updated: [April 11, 2026]

Thank you for shopping at O2Pura. This Shipping Policy explains how we process, ship, and deliver orders within the United States. We operate two strategically located warehouses—one in Alpharetta, Georgia, and one in Ontario, California—to provide you with fast, reliable delivery via USPS, UPS, and FedEx. Please review this policy carefully before placing your order. If you have any questions, feel free to contact us at support@o2pura.com.

1. Warehouse Network & Intelligent Routing

To minimize transit times and improve service, we maintain two fulfillment centers:

Warehouse Location	Primary Coverage Area
East Coast Warehouse: Alpharetta, GA	Serving the Eastern, Southeastern, and Midwestern United States
West Coast Warehouse: Ontario, CA	Serving the Western, Southwestern, and Pacific Coast regions

Our system will automatically route your order to the warehouse with available inventory that is closest to your shipping address. In the rare event that the nearest warehouse is out of stock, we will ship from the alternate location, which may slightly extend delivery times (see Section 4 for details).

2. Order Processing Time

In-Stock Items: Orders are processed and dispatched within 1-2 business days after payment confirmation, excluding weekends and U.S. federal holidays.
Order Cut-Off Time: Orders placed before 2:00 PM local warehouse time will begin processing the same business day. Orders placed after this time will begin processing the next business day.
Peak Seasons: During high-volume periods (e.g., Black Friday, Holiday Season), processing may take 3-5 business days. We will notify you of any significant delays via our website banner or email.
Note: Order processing time is separate from shipping transit time. Please add both to estimate your total delivery window.

3. Shipping Destinations (United States Only)

We currently ship to the following locations within the United States:

Continental U.S.: All 48 contiguous states.
PO Boxes: NO
Military Addresses (APO/FPO): NO

⚠️ If your shipping address is in a region we do not service, the system will prevent checkout. Please contact us if you have specific delivery concerns.

4. Shipping Methods & Estimated Delivery Times

The following estimates apply from the date of shipment (not including order processing time). Actual delivery times may vary due to weather, carrier volume, or other unforeseen circumstances.

Standard Shipping (Nearest Warehouse in Stock)

Shipping Method	Coverage Area	Estimated Time	Carrier(s)
Standard	Continental U.S.	2–5 Business Days	USPS Priority Mail / UPS 3 Day Select / FedEx Express Saver

Cross-Warehouse Shipping (Nearest Warehouse Out of Stock)

If the warehouse closest to you is out of stock, your order will be fulfilled from our alternate warehouse. In such cases, please allow an additional 2-4 business days for transit. We will notify you via email if this affects your order.

📦 All shipments include a tracking number. You will receive tracking information via email once your order ships, or you can view it in your account order history.

5. Order Tracking

Once your order ships, you will receive a confirmation email containing your Tracking Number and a link to track your package.
You may also track your order by logging into your account on our website and viewing your order history.
Tracking Updates: Please allow up to 24–48 hours for tracking information to appear in the carrier's system. If tracking shows no updates for an extended period, please check the carrier's official website first, then contact us if the issue persists.

6. Lost, Damaged, or Delayed Shipments

Delayed Shipments

If your order has not arrived within 5 business days after the estimated delivery date, please contact us. We will investigate the status with the carrier.
Please note that delays due to peak holiday seasons, severe weather, or other force majeure events are outside our direct control.

Lost Shipments

If a package is confirmed lost in transit, please contact us after 7 business days beyond the estimated delivery date. We will file a claim with the carrier and arrange either a full refund or a replacement shipment at no cost to you.

If the carrier tracking shows "Delivered" but you cannot locate the package, we recommend checking with neighbors, building management, or around your property (porch, mailbox area). If the package is still missing, please contact us and we will assist in opening a carrier investigation.

Damaged Shipments

If you receive a package with visible damage or the contents are broken, please contact us within 48 hours of delivery.
Please provide:
- Your order number.
- Photos of the damaged outer packaging.
- Photos of the damaged item(s).
We will assist you in filing a claim with the carrier and provide a refund or replacement accordingly.

⚠️ Carrier Claim Deadlines: UPS and FedEx typically require claims to be filed within 60 days of shipment, and USPS within 60 days. Prompt reporting is essential to ensure a smooth resolution.

7. Returns, Exchanges & Order Modifications

Return Policy: For information on returns, please refer to our dedicated Return Policy.
Cancellations / Address Changes: We process orders quickly. If you need to cancel or modify your shipping address, please contact us immediately after placing your order. Once an order has been processed and handed off to the carrier, we are unable to cancel or reroute it.
Exchanges: For defective or incorrect items, please contact customer service. We will provide a prepaid return label (if applicable) and ship a replacement promptly.

8. Holidays & Peak Season Notice

U.S. Federal Holidays: Our warehouses and the major carriers (USPS, UPS, FedEx) observe U.S. federal holidays. No pickups or deliveries occur on these days. Order processing and transit times will be extended by one business day following the holiday.
Peak E-Commerce Season: During Black Friday, Cyber Monday, and the December holiday season, carriers often experience high volume. We recommend placing orders early to ensure timely delivery.