Return Policy
Return Eligibility
Returns are accepted within 30 days of delivery under these conditions:
- The unit must be unused and in original condition
- Accessories and hygiene-related items are not eligible
- Each machine is eligible for one replacement only
Required Proof Before Return
Before requesting a return, you must provide:
- A clear photo of the product upon delivery
- A clear photo before return shipment
- A video showing the product condition
This protects both sides and confirms product status before and after use.
How to Start a Return
To begin:
- Email: support@o2pura.com
-
Include:
- Order number
- Required photo and video proof
Once approved, you will receive the correct return warehouse address.
Customer responsible for return shipping.
Return Shipping Rules
- You must send the product only to the provided address
- Returns sent to any other address will not be accepted
-
“Return to sender” shipments are not valid returns
Refund Fees
Refunds include standard cost deductions:
- 10% transaction fee
Return Process
- Request Approval with Proof
Submit your return request with required photo and video proof.
Approval time: 2–3 weeks - Receive Return Address
Once approved, the correct warehouse address will be shared. - Ship the Product
Send the product to the provided address only. - Share Tracking Number
Reply with your tracking details after shipment. - Product Inspection Begins
Inspection starts once the product is received at the warehouse. - Processing After Inspection
Return processing begins only after the product passes inspection.
Processing time: 3–4 weeks
Replacement Policy
- Covered under 1-Year Replacement Warranty
- Requires: Clear proof (video + images), Verification by support team
Once approved:
- Replacement is issued after inspection
- Only one replacement per unit
Important Notes
- Returns without proper proof will not be processed
- Communication with the support team is required at every stage
- Failure to follow steps may result in rejection