Frequently Asked Questions
What is your return policy?
We accept undamaged products back within 30 days of purchase.For details, please refer to the Return Policy.If you have any questions or concerns regarding returns and refunds, please email us at support@o2pura.com, and we will be happy to assist.
My item arrived damaged. Can I return it?
In the unlikely event that you received a damaged or defective product, you have the right to return it within the Return Guarantee period of 30 days. Please keep all the packaging materials, accessories and warranty information that accompanies your product as this may be needed should there be a fault.No returns or exchanges will be accepted for damage caused by human factors.
We love your brand! Do you give free samples?
Thank you for your interest! We do run product trials periodically. We welcome you to continuously check our social accounts as the information about free trials & giveaways are announced there.
Do you offer free shipping?
Yes！