Politique de remboursement

 

Return Eligibility 

Returns are accepted within 30 days of delivery under these conditions:

  • The unit must be unused and in original condition
  • Accessories and hygiene-related items are not eligible
  • Each machine is eligible for one replacement only

 

Required Proof Before Return

Before requesting a return, you must provide:

  • A clear photo of the product upon delivery
  • A clear photo before return shipment
  • A video showing the product condition

This protects both sides and confirms product status before and after use.

 

How to Start a Return

To begin:

Once approved, you will receive the correct return warehouse address.

Customer responsible for return shipping.


Refund Fees

Refunds include standard cost deductions:

  • 10% transaction fee

 

Return Shipping Rules
  • You must send the product only to the provided address
  • Returns sent to any other address will not be accepted
  • “Return to sender” shipments are not valid returns

 

Return Process
  1. Request Approval with Proof
    Submit your return request with required photo and video proof.
    Approval time: 2–3 weeks
  2. Receive Return Address
    Once approved, the correct warehouse address will be shared.
  3. Ship the Product
    Send the product to the provided address only.
  4. Share Tracking Number
    Reply with your tracking details after shipment.
  5. Product Inspection Begins
    Inspection starts once the product is received at the warehouse.
  6. Processing After Inspection
    Return processing begins only after the product passes inspection.
    Processing time: 3–4 weeks

 

Replacement Policy
  • Covered under 1-Year Replacement Warranty
  • Requires:Clear proof (video + images), Verification by support team

Once approved:

  • Replacement is issued after inspection
  • Only one replacement per unit

 

Important Notes
  • Returns without proper proof will not be processed
  • Communication with the support team is required at every stage
  • Failure to follow steps may result in rejection

 

Refund Eligibility

Refunds are allowed only when:

  • The product meets return eligibility conditions

  • Required proof is submitted

  • The return process is completed correctly

Refunds are not available for change of mind

 

Required Proof for Refund

To request a refund, you must submit:

  • Photo of product at delivery

  • Photo before return shipment

  • Clear video explaining the issue

Incomplete proof will delay or cancel the request.

 

Refund Timeline

Refunds follow a structured timeline:

  • Approval Time: 2 to 3 weeks

  • Processing Time: 3 to 4 weeks after approval

During this period:

  • You cannot file disputes or chargebacks

  • The process must be completed through the support team

 

Refund Process

  1. Submit Request with Proof
    Provide required photos and a clear video explanation of the issue.
    Approval time: 2–3 weeks

  2. Communicate with Support Team
    Stay in contact with the support team throughout the verification process.

  3. Receive Return Approval
    Once your request is verified, return approval will be issued.

  4. Ship Product to Approved Address
    Send the product only to the address provided by the support team.

  5. Inspection Completed
    The product is inspected after it reaches the warehouse.

  6. Refund Approved and Processed
    Refund is issued after successful inspection.
    Processing time: 3–4 weeks

You will receive confirmation once the refund is issued.

 

Communication Requirement

All refund requests must go through our support team to be reviewed and processed correctly.

Direct disputes, chargebacks, or claims without completing this process through our support team are not accepted.

 

Key Conditions

  • Products must be returned to the approved warehouse only

  • Proof (photo + video) is mandatory

  • Refunds are processed only after inspection approval